RETURN & EXCHANGE POLICY

Last Updated: October 9, 2026

At Under The Lights Fútbol, we want every customer to shop with confidence. We are committed to providing quality soccer apparel, footwear, and equipment, along with reliable customer service.

Please review our return and exchange policy before making a purchase.

1. Returns — 8 Days

We accept eligible return requests made within 8 calendar days of receiving your order.

To qualify for a return, merchandise must be:

• Unworn and unused.

• In its original condition.

• Returned with all original tags attached.

• Returned in its original packaging, including shoe boxes when applicable.

• Accompanied by proof of purchase.

Items showing signs of wear, use, washing, damage caused after delivery, or missing original packaging may not qualify for a standard return.

To request a return, email customerservice@underthelightsfutbol.com with your order number and reason for the return.

All returns require authorization before being shipped back.

2. Exchanges — 15 Days

We accept eligible exchange requests made within 15 calendar days of receiving your order.

Exchanges are subject to product availability and the same condition requirements listed above.

Customers may request an exchange for a different size or another eligible product.

If the requested replacement is unavailable, we will discuss available alternatives, including a refund when the original item qualifies for return.

Any price difference between exchanged products will be communicated before the exchange is finalized.

To request an exchange, contact customerservice@underthelightsfutbol.com.

3. Free Return Shipping

Under The Lights Fútbol covers return shipping costs for all approved returns and exchanges within the United States.

Once your request has been approved, we will provide a prepaid return shipping label or other prepaid return instructions.

Customers must use the return method provided by Under The Lights Fútbol.

We cannot guarantee reimbursement for shipping labels or shipping services purchased independently without prior authorization.

Original shipping charges paid at checkout are generally nonrefundable for standard change-of-mind returns, unless otherwise required by law.

4. Custom & Personalized Products

Custom, personalized, and special-order products are generally considered final sale and are not eligible for standard returns or exchanges.

This includes, but is not limited to:

• Jerseys personalized with names or numbers.

• Team uniforms with custom printing.

• Products featuring team crests or sponsor logos.

• Custom-made or specially ordered merchandise.

• Other products clearly identified as personalized or final sale before purchase.

Please carefully review all customization details, spelling, sizing, and quantities before submitting your order.

These restrictions do not limit any rights or remedies available under applicable law for defective, damaged, incorrectly supplied, or misrepresented products.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective item, contact us as soon as reasonably possible at customerservice@underthelightsfutbol.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs, when applicable.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

Under The Lights Fútbol will cover return shipping when a return is required for an approved damaged, defective, or incorrect item.

6. Non-Returnable Items

The following products are generally excluded from standard change-of-mind returns and exchanges:

• Custom and personalized merchandise.

• Gift cards.

• Products clearly marked as final sale before purchase.

• Merchandise that does not meet the eligibility requirements for standard returns.

These exclusions are subject to applicable consumer protection laws.

If you are unsure whether a product qualifies, please contact us before purchasing.

7. Refunds

Once we receive and inspect your approved return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We aim to initiate approved refunds within 10 business days after receiving and inspecting the returned merchandise, subject to applicable law.

Your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

8. How to Request a Return or Exchange

To begin a return or exchange:

1. Email customerservice@underthelightsfutbol.com.

2. Include your order number and the product you wish to return or exchange.

3. Explain the reason for your request.

4. Wait for confirmation and return authorization.

5. Follow the prepaid shipping instructions provided by our team.

Please do not send merchandise back without receiving return authorization.

9. Local Pickup Orders

Orders collected through local pickup are subject to the same return and exchange eligibility requirements.

Approved returns or exchanges for pickup orders will be coordinated directly with our customer service team.

10. Consumer Rights

Nothing in this policy limits or excludes rights or remedies that customers may have under applicable federal or state law.

Where applicable law provides additional protections, those protections will apply.

11. Contact Information

For all questions regarding returns, exchanges, refunds, or product issues, please contact:

Under The Lights Fútbol

Email: customerservice@underthelightsfutbol.com

Location: Los Angeles, California

Website: www.underthelightsfutbol.com